The Chief Administrative Officer (CAO) is responsible for the successful operations and general management of various assigned departments. Manages the overall operational responsibility for the routine business and NEMS Clinic functions including; Human Resource (HR), Compliance and Privacy, Risk Management, Safety Management and Program Administration to ensure maximum utilization of resources and efficient delivery of services.
Plans, develops and implements operational services which support Human Resources (HR), Risk Management, Compliance and Privacy, Safety Management and Program Administration.
Ensures NEMS compliance with federal, state and local regulatory requirements.
Collaborates with the Executive Team in the long-term strategic business planning process.
Establishes and oversees an organizational process structure that provides quality service and delivery for internal and external customers.
Serves as liaison between Board of Directors, executive leadership, management, key stakeholders, and regulatory agencies.
Responsible for organizational planning efforts: prepares strategic and annual business plans, prepares for audits, organization compliance and privacy matters and mitigates overall risk to the organization.
Demonstrates ability to be an effective change agent, able to drive and lead change across NEMS.
Collaborates with Executive Team, Directors/Managers to ensure provisions of all grant contracts are fulfilled and executed.
Works with NEMS third party administrators and brokers to ensure that adequate services are provided.
Collaborates with HRSA’s Project Officer as necessary.
Other duties as assigned.
Minimum five years (5) of experience in health care consulting and project management.
Knowledge of health care administration systems
Demonstrates experience developing operational standards, policies and practices which contributes to efficiency and effectiveness.
Ability in decision making and problem solving
Excellent organizational and leadership skills
Excellent written and oral communication skills
Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.
Must be able to motivate and inspire through effectively articulating the organization’s vision and mission and strategic business plan.
Proficient in team building, conflict resolution, group dynamics, project and budget management.
Expert knowledge of federal and state regulations specifically related to human resource management and Federal Qualified Health Care (FQHC) status.
Ability to travel to various NEMS Clinics
Knowledge in Grant writing
Juris Doctorate from an accredited law school preferred
North East Medical Services (NEMS) is one of the largest community health centers in the United States targeting the medically underserved Asian population. Based in San Francisco, the non-profit community health center offers comprehensive health care services to a variety of patients, a majority of whom are uninsured or low-income. NEMS offers linguistically-competent and culturally-sensitive he...alth care services in many languages and dialects, including Cantonese, Mandarin, Toishan, Vietnamese, Burmese, Korean, Spanish, and Hindi.(dotted line)NEMS operates ten clinics throughout the San Francisco Bay Area, with the main clinic located at 1520 Stockton Street in Chinatown/North Beach; five additional clinics in San Francisco's Portola, Visitacion Valley, Richmond districts and Sunset districts; as well as satellite sites in Daly City and San Jose.NEMS has over 60 health care providers who offer a range of medical specialties, including Internal Medicine, Pediatrics, Family Practice, Obstetrics/Gynecology, Dentistry, Optometry, Ophthalmology, Cardiology, and Radiology. In addition, ancillary services such as mental health, podiatry, nutrition, pharmacy, laboratory and social services strengthen the quality of care that patients receive.The unique multilingual and culturally-sensitive direct service staff allows patients to adequately express themselves in a familiar environment to increase the relevancy and excellence of care they receive. Health education programs, many of which bridge the gap between Western and Asian medical practices, are available at the clinic and through weekly radio broadcasts on local Chinese media. The programs address preventative health care education and practices as it relates to the cultural needs of the community.? North East Medical Services (NEMS) is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).