Measures, analyzes, and facilitates improvement in clinical quality measures and outcomes.
Identifies key clinical quality, patient safety, and patient satisfaction measures. Promotes the use of appropriate measures for clinical services. Uses the results of quality improvement activities to initiate changes in patient care practices and in the healthcare delivery system. Prioritizes and executes performance improvement plans related to clinical performance. Performs documentation and process analysis, identifies clinical best practices and works with stakeholders to improve processes. Assists with the development, piloting, use, and validation of data collection methodologies. Serves as a resource for performance improvement projects. Exercise discretion and independent judgment in performing job duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Oversees the medical peer review process. Collaborates with Peer Review partners during the Peer Review Process, ensuring appropriate case referral and thorough review of patient care.
Functions as an expert resource for interpreting and ensuring adherence to all Joint Commission, State and Federal standards. Mange incident reports and conducts reviews of patient grievances and collaborates with Patient Advocacy to identify issues and opportunities for improvement.
Conducts root cause analyses, common cause analyses, and risk assessments utilizing High Reliability methods to identify system issues and assist department/unit leadership with development of process improvements. Other duties may be assigned with or without notice.
No supervisor duties.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical Skills: Proficient with MS-Office products (Outlook, Word, Excel and PowerPoint). Skills in process improvement, team facilitation, coaching and change management. Requires knowledge of data analysis methodology, proficiency with data analytic tools and presentation software, strong communication skills and a commitment to delivering the highest quality data.
Job duties require the employee to effectively communicate complex and/or technical information to co-workers and others. Employees are expected to exercise tact and diplomacy in the resolution of mild conflicts or disagreements. Duties involve convincing others to take actions, or to behave in a specific way desired by the employee.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EDUCATION and/or EXPERIENCE
Bachelor's degree in nursing or public health or epidemiology, medical/bio statistics field with minimum 5 years experience working in a healthcare setting, interpreting and presenting data from EHR and at least 2 years of relevant quality improvement experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a current, unrestricted, valid California driver’s license. CPHQ certification or completion within 12 months of employment.
About Community Health Centers of the Central Coast
Community Health Centers of the Central Coast, Inc. (CHC) is a 501(c)(3) non-profit network of community health centers serving the residents of California's Central Coast. Conveniently located throughout San Luis Obispo and northern Santa Barbara counties, our committed team of healthcare professionals are dedicated to maintaining your health and well-being. We offer fully accredited Me...dical, Dental and Chiropractic care as well as Health Education and Specialty Care.
To enhance the health status of all people in the Central Coast of California, with special emphasis on the medically underserved, by providing accessible, affordable, comprehensive and quality healthcare services, through well trained professional staff, in strategically located health centers.
A History of Quality Care
Community Health Centers of the Central Coast began operation in 1978, in a small building in Nipomo California, with 7 employees and a part-time volunteer doctor. As of early 2016 we have over 729 employees in 28 state-licensed clinics, and provide more than 450,000 visits annually.
Our health centers are located in San Luis Obispo County and Northern Santa Barbara County on the Central Coast of California. Our patient population includes low income, uninsured community members with special emphasis on special populations such as homeless, school-based, migrant and seasonal farm workers, and public housing residents.
Our primary care staffing includes: Family Practice, Pediatrics, Internal Medicine, and OB/GYN Physicians. In addition, we have Physician Assistants, Nurse Practitioners, Dentists, Optometrists, Behavioral Health clinicians, Chiropractors, Registered Dietitians/Certified Diabetic Education, and other ancillary staff. In addition, to primary care we have a variety of specialists that provide services on-site or through telemedicine.
CHC has extended walk-in hours at several health centers in Paso Robles, Arroyo Grande, and Santa Maria that include extended evening hours and weekends.
CHC has one on-site pharmacy at its CHC Nipomo Health Center that fills more than 50,000 prescriptions per year for our patient population. The Pharmacy is open Monday-Saturday.
CHC has been Joint Commission Accredited since 1998, and most recently Joint Commission Primary Care Medical Home certified since 2014.
CHC continues to grow as an organization and is proud to be able to serve the community by providing quality health care.