It is the responsibility of the Nurse Manager to act as a clinical leader by providing key nursing support to patients in a Patient Centered Medical/Health Home delivery model and by promoting team functioning and efficiency. They are a critical member of the Care Support Team, providing complex care management for patients with multiple chronic medical illnesses and behavioral health concerns. They are also responsible to uphold and imbue in others a commitment to addressing racism, and gender and sexual discrimination within the organization and our clinical practice.
Clinical Care Responsibilities:
Provide nursing care as part of an integrated care team, within the scope of license and agency credentials, to patients within a Patient Centered Medical/Health Home delivery model according to pre-arranged schedules;
Document care promptly and follow charting protocols and applicable CA state licensing requirements;
Utilize motivational interviewing skills and encourage patient activation and self-management;
Appropriately utilize standing orders;
Facilitate team functioning and efficiency by taking responsibility for additional patient assessments or medical assistant functions (e.g., phlebotomy, rooming, vitals, etc.) to ensure the completion of patient sessions in a timely and thorough manner;
Assess and provide nursing advice to patients who walk-in with medical complaints or who call-in with medical concerns seeking advice;
Respond to patient requests for information and assistance (e.g., form completion, prescription refills, etc.) in a timely manner;
Inform clients of normal and abnormal lab results and follow up plans, as appropriate for scope or under guidance of a provider;
As a part of the care support team, prioritize and take responsibility for patients with complex medical issues and follow up with all patients regarding recent emergency room visits and inpatient stays;
Work collaboratively with mental health staff to facilitate integration between primary care and mental health in order to improve patient outcomes.
Manage a team of nurses to deliver high-quality results and provide ongoing recognition, feedback and support to develop nurses’ professional skills;
In conjunction with medical director or designee, provide clinical leadership to support staff, including Medical Assistants, Patient Care Coordinators, and Front Office Administrative Assistants;
Work collaboratively with providers and other staff to develop standardized nursing protocols and standing orders.
Participate in training Medical Assistants, nursing students, and volunteers to improve the skills of back office staff as appropriate;
Participate as an active member of the Care Support Team through case-conferencing and other collaborative work;
Demonstrate comfort in changing systems, champions change, and supports change processes;
Demonstrate commitment to mission of the organization, the healthcare of medically underserved people, harm reduction, client centered care, racial justice, and community-oriented primary care;
Performance and Quality Improvement Responsibilities:
Serve as an active participant in Quality Improvement activities, possibly act as change champion or lead;
Work closely with staff collecting and reporting contractual data as necessary;
Meet benchmarks for applicable quality indicators as noted in the annual quality management plan including the maintenance of current productivity standards, cycle times, no-show rates, and landing times;
Along with colleagues, assists in continuous quality improvement through on-going problem/needs identification and problem solving and, as requested, acts as change champion or lead in improvement activities;
Maintains quality assurance logs and leads medical assistants and nursing staff to ensure the quality of medications, supplies, medical equipment, and laboratory testing.
Keep up to date with operational and procedural requirements;
Adhere to company dress code and maintains professional appearance;
Complete mandatory trainings within deadlines;
Supervises students and volunteers as appropriate;
Maintain availability for various administrative/clinical duties as requested by supervisor (e.g., case presentations;
Provide in-service training to staff as needed.
And other duties as assigned.
Education and Experience
Graduation from an accredited school of nursing
Possession of a valid California license as a registered nurse
Possession of BCLS/CPR certification
Two years of direct patient care experience; one year in ambulatory care and/or a community health center
Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and culture backgrounds and economic status
Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency
Must not be on active parole or probation
LGBT Cultural competence and able to work with a diverse population
Commitment to working in an environment offering abortion services and the full-scope of pregnancy options counseling.
Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
Knowledge of co-occurring disorders and trauma informed treatment
Experience with electronic medical records
Comfort working on teams and with safety net populations
Skills and Abilities
Professionalism, punctuality, flexibility and reliability are imperative
Excellent verbal, written, and interpersonal skills
Integrity to handle sensitive information in a confidential manner
Strong problem-solving skills
Excellent organization skills and ability to multitask and juggle multiple priorities
Outstanding ability to follow-through with tasks
Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
Strong initiative and enthusiasm and willingness to pitch in whenever needed
Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
Demonstrated leadership managing a successful team and teaching learners
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need. We do this by providing compassionate, integrated care that includes primary medical, mental health, and substance use disorder treatment.