Under the supervision the Chief Executive Officer (CEO), the Chief Operating Officer (COO) is responsible for building and promoting collaborative relationships with all NAHC sites. The COO is second in command for the agency and will have the authority to direct operations across all sites. The COO will ensure that all clinic operations are aligned with NAHC’s mission and strategic objectives. The COO will have a highly collaborative working relationship with NAHC’s clinical leadership and executive level management.
DUTIES AND RESPONSIBILITIES
Directs and oversees all clinical operations including, Member Services, Health Information Systems and clinical compliance at NAHC. Takes decisive and effective action to address issues/problems in partnership with executive level management.
Develops, implements and enforces a strategic plan that supports NAHC’s mission.
Provides leadership in building an organizational structure aligned with NAHC’s mission and financial/operational objectives.
Provides direction and support of agency-wide project planning and implementation of large scale change projects (e.g. electronic health records). Establishes clearly defined goals and processes, and ensures effective follow through.
The COO sets standards for quality services, also ensuring the strict adherence to all regulatory and statutory clinical compliance related requirements.
Work in conjunction with Chief Financial Officer (CFO) to plan, prepare and oversee a balanced annual operations budget.
Collaborate with Billing Director and CFO to develop a relationship between operations and billing to track financial performance.
Work closely with Chief Administrative Officer (CAO) on operational functions that overlap in compliance, program development and all other operational functions.
In conjunction with the Chief Medical Officer (CMO) co-lead NAHC’s quality improvement and quality assurance processes.
Directs, plans, implements, and evaluates agency wide functions to ensure standardization, efficiency, quality improvement and compliance with all state and federal regulatory agencies governing health care delivery.
Assures all aspects of the organization are in compliance with Title 22, HIPAA; as well as other local, state, federal, regulatory, and professional requirements regarding certification, licensure, quality control and legal issues as required.
Forecasts changes in health care policy and ensures agency preparedness.
Provides supervision and has authority to hire, terminate, discipline and evaluate directors of operational functions.
Actively participates in, and provides a standing operations report at, monthly Board of Director (BOD) meetings.
Leads others in demonstrating professional standards of work, demeanor, appearance, and conduct at all times.
Performs special assignments and other duties as required by the CEO including: representing the organization in professional conferences, committees and task forces and taking a leading role in public relations activities and events.
Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
Resolve staffing issues and facilitate conflict resolution for staff under direct supervision. Hire, discipline, evaluate and terminate staff in coordination with the Human Resources department.
Foster a team environment to effectively lead and retain your staff. Provide opportunities for staff to grow and develop new skills.
Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
Safety: Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.
Safety: Take appropriate corrective actions to address matters pertaining to employee health and safety that have been brought to their attention.
HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA guidelines for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to Site Director and HIPAA security officer.
HIPAA: Ensure the protection of all PHI and compliance of HIPAA guidelines amongst staff under your supervision. Take appropriate steps to address HIPAA concerns with staff as necessary.
Works extremely well under pressure, meet multiple and often competing deadlines.
At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
Other duties as assigned by Supervisor.
Master’s degree in Business Administration, Health Care Administration, Public Health or related field.
Minimum of seven (7) years of experience as a Chief Operating Officer for a health, human, or social service organization.
Proven experience in operations management, quality improvement/assurance, legislative policy, compliance, and non-profit financial management.
Possesses excellent and clear communication skills, establishes clear expectations and continuously measures performance.
Sets clear expectations for operations and engrains accountability of performance across all areas.
Demonstrated leadership success in operations improvement efforts, cost management initiatives, and health system development and management.
Must have successful executive management level experience in staff supervision and administration; must have the ability to train, coach, mentor, and motivate all levels of staff.
Experience working collaboratively across functions and services to achieve sustainable outcomes.
Must have good interpersonal skills and able to deal with staff and managers of diverse backgrounds and skill levels with tact and diplomacy.
Ability to communicate in a clear, concise and effective manner verbally and in writing.
Understanding of American Indian/Alaska Native community and health issues as well as those of the surrounding community.
Experience working collaboratively with physicians and other clinicians.
Expert knowledge of the principles and practices of health planning and management as well as working knowledge of the purpose, organization, and policies of community health systems.
Additional Salary Information: Benefits:
Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.
Internal Number: 117
About Native American Health Center
Native American Health Center's mission is to provide comprehensive services to improve the health and well-being of American Indians, Alaska Natives, and residents of the surrounding communities, with respect for cultural and linguistic differences.Clinical Facilities in San Francisco and OaklandOur clinical facilities provide a full range of community health care and prevention services including primary medical care, comprehensive dental care, family guidance counseling, HIV prevention and AIDS treatment, youth services, women, infants and children's health, and general nutrition and fitness. Native American Health Center also maintains a satellite clinic at Alameda Point, a school-based clinic in Alameda and the Healthy Nations Wellness Center.