Reporting to the Chief Executive Officer, the Chief Care Officer for Community Health Alliance of Pasadena (ChapCare) is a key member of the executive team whose primary role is to inspire and lead the clinical staff for our growing Health Center, The goal of the CCO is to ensure timely access to high quality medical care for ChapCare patients through clinical systems improvements, recruitment and retention of providers, supervision of site Associate Medical Leads, and oversight of the quality improvement initiatives. Provides reports to Board of Directors regarding clinical and clinical administrative activities including patient service achievement. In addition, the Chief Care Officer provides clinical expertise and leadership in the design and implementation of new projects and innovations at the Health Centers.
Dnties and Responsibilities
Establish, review and maintain medical policies and standards, which shall be reviewed at least Review and approve all medical protocols used by the clinic.
Assure the quality of medical/dental services provided to all patients in any community clinic operated by ChapCare directly or through
Establish and implement a system of professional peer review, pursuant to written
Review credentials and delineates clinical privileges for the physi6ians, dentists and other licensed medical professionals providing services in the
Interview and participate in hiring all licensed clinical personnel and participate in the annual performance
Insure that a physician or registered nurse is present whenever medical services are
Ensure patient service, production, outcome goals are met for all physician and mid-level
With executive director, insure that all health personnel meet licensing, certification credentials or other legal requirements, and are qualified by training and experience to perform those services they are assigned to provide and that there is written documentation to substantiate
Determine how ChapCare will engage with local hospital relationships on behalf of clinic patient
Develop and maintain effective working relationship with partner
Be responsible for the implementation of a quality improvement programs: (I) Develop/Update a written description of the structure and content (scope of care, services and activities); (2) Conduct and document monthly staff and Board meetings, as needed; (3) Develop and monitor activities; (4) Present written and oral reports to the Board as needed and
Establish parameters for participation and monitor progress in business, personnel, quality and population management initiatives including Alternative Payment Methodology, Pay 4 Perfo1mance, Accountable Care Organizations, Patient Centered Medical Home, Healthcare Effectiveness Data and information Set (HEDIS), and others to be
Qualifications for position
Active California medical license, preferably in Family Practice or other primary care emphasis, in good standing with the Medical Quality Control Board of the State of California; and Board
Supervises all primary and secondary medical personnel
Skills and knowledge required
Able to provide direct patient services to patients throughout the life cycle
Complete record keeping of patient care, including chart review and random chart audits for various programs.
Able to conduct monthly clinician in-service training, peer review, and Quality Assurance monitoring.
Maintains a positive working relationship with staff
Prior experience required
Five years of previous management experience is highly preferred
Able to relate well to the cultural and ethnic characteristics of the ChapCare community
Amount of travel and any other special conditions or requirements
May need to be available during evenings and weekends
Hours per day or week
A minimum of 32 hours per week is required for Administrative duties
Clinical duties as assigned
Internal Number: 1074
About Community Health Alliance of Pasadena - ChapCare
Our HistoryChapCare has been putting patients first since 1998. For 20 years ChapCare has served the communities of the San Gabriel Valley, providing quality health care for men, women and children of all ages. Since 2013, ChapCare has been recognized as a Patient Centered Medical Home (PCMH). A PCMH is a team-based model of care led by a physician who provides continuous and coordinated care throughout a patient’s lifetime to maximize health outcomes.Our MissionTo provide excellent, comprehensive and innovative health care that is accessible to all the residents of the San Gabriel Valley.Our VisionHealthy people building strong communities.Our ValuesMutual Respect: We treat others the way we want to be treatedExcellence: We always do our best, look for ways to be better, and are accountable to each otherCompassion: We act in kindness always asking first, “how can I help?”Who We ServeChapCare serves all residents of the San Gabriel Valley. We contract with a number of qualified health plans to provide primary healthcare services for those with health insurance. ChapCare also serves as the community safety net by providing comprehensive healthcare to low income and uninsured individuals and families.