Under the direct supervision of the Chief Executive Officer, (CEO), the Chief Operations Officer (COO) oversees the health center operations and its functions for CHC. The COO participates in the development and administration of policies on clinical and business operations, and strategic planning
It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times.
Essential Duties and Responsibilities include the following.
Oversees designated CHC Sites and ensures operations are running efficiently and effectively with respect to customer service, quality, productivity, and financial goals.
Assists with the completion of the State Licensing Application, CLIA Permit, Medicare Application, Medi-cal Application, and other applications as needed.
Works with Leadership Team to implement policies and procedures, and ensures standardization at designated CHC sites.
Monitors the implementation of policies and procedures, patient flow and front office and back office clinical systems.
Communicates information as required to respective designated CHC sites.
Participates in the Quality Improvement Initiatives and other Operation Projects.
Resolves patient complaints as needed.
Assists with the employee selection process.
Ensures all CHC sites are in compliance with Federal, State, County requirements, and other regulatory bodies like Joint Commission, CenCal, and CHDP.
Provides continuous feedback to Leadership Team with respect to operations issues and needs.
Ensures annual competency of all Regional Managers by using skills competency forms developed.
Participates and assists with the budget process by reviewing all budgets in respective area.
Assists with other duties as assigned.
Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
Maintains and adheres to confidentiality, and privileged communications (patient, employee, and corporation).
Manages Regional Operations Managers, Director of Behavioral Health, and Director of Health Information. Is responsible for the overall direction, coordination, and evaluation of these positions. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum Bachelor’s Degree in Business Administration, Healthcare Administration, or Public Health, or Nursing required. Master’s Degree in Business Administration, Healthcare Administration or Public Health preferred.
Required minimum ten (10) years of FQHC experience as a COO.
Internal Number: 1896
About Community Health Centers of the Central Coast
Community Health Centers of the Central Coast, Inc. (CHC) is a 501(c)(3) non-profit network of community health centers serving the residents of California's Central Coast. Conveniently located throughout San Luis Obispo and northern Santa Barbara counties, our committed team of healthcare professionals are dedicated to maintaining your health and well-being. We offer fully accredited Medical, Dental and Chiropractic care as well as Health Education and Specialty Care.
To enhance the health status of all people in the Central Coast of California, with special emphasis on the medically underserved, by providing accessible, affordable, comprehensive and quality healthcare services, through well trained professional staff, in strategically located health centers.
A History of Quality Care
Community Health Centers of the Central Coast began operation in 1978, in a small building in Nipomo California, with 7 employees and a part-time volunteer doctor. As of early 2016 we have over 729 employees in 28 state-licensed clinics, and provide more than 450,000 visits annually.
Our health centers are located in San Luis Obispo County and Northern Santa Barbara C...ounty on the Central Coast of California. Our patient population includes low income, uninsured community members with special emphasis on special populations such as homeless, school-based, migrant and seasonal farm workers, and public housing residents.
Our primary care staffing includes: Family Practice, Pediatrics, Internal Medicine, and OB/GYN Physicians. In addition, we have Physician Assistants, Nurse Practitioners, Dentists, Optometrists, Behavioral Health clinicians, Chiropractors, Registered Dietitians/Certified Diabetic Education, and other ancillary staff. In addition, to primary care we have a variety of specialists that provide services on-site or through telemedicine.
CHC has extended walk-in hours at several health centers in Paso Robles, Arroyo Grande, and Santa Maria that include extended evening hours and weekends.
CHC has one on-site pharmacy at its CHC Nipomo Health Center that fills more than 50,000 prescriptions per year for our patient population. The Pharmacy is open Monday-Saturday.
CHC has been Joint Commission Accredited since 1998, and most recently Joint Commission Primary Care Medical Home certified since 2014.
CHC continues to grow as an organization and is proud to be able to serve the community by providing quality health care.