WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.
Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.
We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.
The Suicide Prevention Crisis Line Program Manager oversees all aspects of the crisis program including staffing, maintaining records, training of department staff, preparing reports and making presentations to the community.
Employee is required to have undergraduate degree (BS, BA) or 3-5 years of related work experience in the field in lieu of education requirement sufficient to successfully perform the essential duties of the job.
Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Knowledge of patient care, addiction treatment and community resources including Medicare, Medi-Cal, Supplemental Security Income (SSI) and the county’s General Assistance Program; Experience with Pediatric and Women’s Health a plus.
Ability to abide by standards of professional ethics.
Flexible and creative working ability with high stress clients.
Coordinate and facilitate meetings.
Capacity to design and operate a data collection and program review process, including the compilation of information necessary to the yearly contract and grant reapplication process required to ensure continued program funding.
Effectively train volunteers in crisis intervention skills.
Reliable and able to adhere to flexible schedules including some evenings with the ability to work “on –call”.
Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal.
Efficient Time management skills, with the ability to meet deadlines and organizational needs.
Excellent written and verbal communication skills; strong public speaking skills.
Computer (PC) literate in general office functions such as word processing, email and preparation of spreadsheets.
Manage the overall crisis program.
Recruit, screen, train, and supervise volunteers.
Supervise any paid department staff members and Supervisors
Maintain accurate and detailed records and files of agency programs.
Guarantee confidentiality is maintained for both callers and volunteers involved with the agency.
Ensure crisis line is adequately staffed at all times; Provide emergency shift coverage as needed; Provide consultation and debriefing to crisis counselors as needed; Work “on-call” to answer crisis counselor questions and solve scheduling problems.
Participate in conferences and meetings as requested.
Work with Board, Management, agency committees, and attend meetings as required or needed.
Consult with Director regarding updates/ changes/ needs in policy, procedure, training, etc.
Assist in preparation of department budget upon request; monitor budget monthly.
Prepare monthly/quarterly, annual statistical and other reports as required.
Develop and maintain updated outreach material, training curriculum, and manual.
Develop and implement classroom and online basic training and updates for SPCL team.
Check phone room paperwork periodically for accuracy and/or problems.
Promote teamwork among staff, volunteers, and Supervisors.
Provide trainings and presentations to community groups and agencies.
Provide Supervisory Consultation to Supervisors, staff, and Volunteers, answering questions related to Crisis Line and staff-related issues.
Manage and monitor all mandated reporting issues.
Track and manage high frequency abusive callers for potential call restrictions or limits.
Oversee all aspects of SPCL program Quality Assurance/Quality Improvement activities and participate in agency wide QA/QI program.
Maintain Accreditation standards and status with AAS and Joint Commission, NSPL Certification at all times
Other duties as assigned.
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave
10 paid holidays per year
Paid time off
Paid sick leave
Flexible Spending Program
Company paid malpractice insurance for all providers
Professional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How to apply
If you are interested in applying, review and sign the job posting, complete an application, and submit it with your resume to the contact information listed on the job posting.
I have read and understand the contents of this job description.
WellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.
WellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.
We see you.